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      Terms & Conditions

      Purchase and Shipping Terms  

      Thank you for shopping with Virescent. Please read the terms carefully to ensure that you are fully aware of your rights when purchasing from our website. This constitutes the agreement between us and you. 


      You must provide complete and accurate details at the time of making your purchase. 

      You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, we will re-send the order to the correct address at your own expense. 

      Purchase Price 

      We reserve the right to vary the prices displayed on the website from time to time and without notice to you. 


      We currently accept payment via credit/debit card, Shop Pay, Google Pay & Apple Pay 


      We recognize that the protection of your information is paramount. Therefore, we utilise Secure Sockets Layer (SSL) encryption to transmit your personal and credit card details online.  

      Processing Orders  

      We process purchases on business days, which are Monday to Friday and exclude public holidays. 

      Cancellation of Orders 

      We may cancel your order if for any reason we are unable to provide you with the product(s). We will contact you should this occur. 

      You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation. 

      Goods Not Received 

      In the event of the Customer refusing delivery of the item, we cannot be liable for the loss of packages / loss of goods.  

      In the event that goods are returned back to us safely and in their original condition, we will contact you and offer to re-ship the items (at your expense) or offer a refund for the goods (less postage and a restocking fee). 

      You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such complications. 

      Products Missing From an Order 

      Should a Product be missing from an order when received, please contact us with the order number and the product code or product name you ordered, and we will investigate. 

      Return of Products 

      Any return of Products to us by you will be governed in accordance with the above terms. 


      TERMS OF USE  

      Your access to the Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document (collectively known as Terms of Use). Your use of, and/or access to, the Website constitutes your agreement to the Terms of Use. 

      We reserve the right to amend the Terms of Use at any time. Although we may notify you of any amendment, revision or modification, it is your responsibility to periodically review the Terms of Use. You agree to be bound by such changes, modifications or revisions as made by us from time to time. 

      Our Services 

      We cannot be responsible for any delays or interruptions to the Website. We will use commercially reasonable efforts to minimise delays and interruptions. However, we cannot warrant that the Website will be available at all times or at any given time. 

      Prohibited Conduct 

      In relation to the Website, you must not: 

      • use the Website for any activities or post or transmit via the Website, any information or materials which breach any laws or regulations, infringe a third party’s rights, or are contrary to any relevant standard or codes; 
      • use the Website to post or transmit any material which interferes with other users or defames, harasses, threatens, menaces, offends or restricts any person or which inhibits any user from using the Website or the Internet; 
      • use the Website to send unsolicited email messages; 
      • in any way tamper with, hinder or modify the Website; 
      • knowingly transmit any viruses or other disabling features to the Website or via the Website; or 
      • attempt any of the above acts or facilitate or assist another person to do any of the above acts. 

      Intellectual Property 

      The material on the Website, including the software, design, text, images and graphics comprised in the Website and the selection and layout of the Website are owned or under license by Virescent Ltd and protected by law. 

      Your use of the Website does not grant you a license or act as a right of use of any of the trade marks or logos, whether registered or unregistered, that are displayed on the Website without the express written permission of the trade mark owner. 

      You must not: 

      • reproduce or use any of the material on the Website for commercial purposes, including sale; 
      • in any way modify the material on the Website; or 
      • cause any of the material on the Website to be framed or embedded in another website. 

      In summary, you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the content of the Website in any way except as expressly provided for by us or expressly authorised in writing by us. 

      In the event that you do any of the above acts, we will not hesitate to enforce our intellectual property rights against you. 

      Third Party Links 

      The Website may contain hyperlinks and other pointers to websites operated by third parties (“Linked Websites”). We do not control Linked Websites and are therefore not responsible for the content of any Linked Website or any hyperlink contained in a Linked Website. We provide the hyperlinks for your convenience only and do not indicate, expressly or implicitly, any endorsement, sponsorship or approval by us of a Linked Website or the products or services offered at Linked Websites. You visit Linked Websites entirely at your own risk. 

      We do not provide any warranty or take any responsibility for any aspect of Linked Websites or their content. You should make your own investigations with respect to the suitability of goods and/or services offered to you via a Linked Website.