Once you have spoken to a member of the Virescent team and a return has been agreed, please return your purchase by post to Virescent Limited, 24 Columbine Gardens, Ipswich, Suffolk, IP2 0XA and include a note explaining the reason for your return on the reverse side of your invoice. Please make sure to include this with the item(s) you are returning. We value your feedback in order to keep on improving our products.
To be eligible for a return:
- Be within 30 days of purchase
All items must be returned unworn, unwashed and in its original condition.
Please ensure you enclose your delivery note with your order and that it clearly states if you want a refund or exchange. If you want to exchange then please detail what new size you require (e.g. Please exchange Medium for Large)
It can take 5 working days for your parcel to reach us dependent on the courier’s service that is used. Once we receive your parcel we will inspect and process your return within 3 working days. Any refunds can take up to 5 days to appear in your account.