Delivery and Returns

Delivery and Returns 

Delivery 

Any order over £60 qualifies for free delivery.  

The standard charge for any order under £60 is £3.99. 

All orders will be dispatched the next working day and delivered to you within 2-3 working days. 

 

Returns Policy 

In the unlikely event that you have an issue with one of our products you have ordered from us - please email us at enquiries@virescent.co.uk.

Once you have spoken to a member of the Virescent team and a return has been agreed, please return your purchase by post to Virescent Limited, 24 Columbine Gardens, Ipswich, Suffolk, IP2 0XA and include a note explaining the reason for your return on the reverse side of your invoice. Please make sure to include this with the item(s) you are returning. We value your feedback in order to keep on improving our products.

To be eligible for a return:

• Be within 30 days of purchase
• All items must be returned unworn, unwashed and in its original condition.  
  Please ensure you enclose your delivery note with your order and that it clearly states if you want a refund or exchange. If you want to exchange then please detail what new size you require (e.g. Please exchange Medium for Large)

It is your responsibility to make sure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the postal service you use covers the value of your order. Return shipping costs are non-refundable. If the item is being returned due to our error and this has been agreed by one of our team, then any postage will be reimbursed.

It can take 5 working days for your parcel to reach us dependent on the courier’s service that is used. Once we receive your parcel we will inspect and process your return within 3 working days. Any refunds can take up to 5 days to appear in your account.